Come co-design with Georgia’s new Innovative Service Lab!

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Filed under: Development Governance Guest posts Social innovation

Reinventing public services has to start with the user. Only by incremental experiments, with an eye on effectiveness and putting the end-users at the heart of the design process, can we truly hope to transform public services to meet our citizens’ needs. Transforming public services to meet the true expectations of the citizens and create… Read more »

Dispatch from Montenegro: Step inside the MindLab

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Filed under: Development 2.0 Social innovation

It’s not the ‘what’ but the ‘why’ that intrigues Kit Lykketoft. As Deputy Director of MindLab Denmark, Kit’s work focuses on user involvement, cross-departmental cooperation, and innovation in the public sector. We met up with her in Podgorica, where she was giving the keynote speech to the audience gathered for UNDP’s global Shift week of innovation… Read more »

Loud and clear: Rethinking service design in Georgia

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Filed under: Development 2.0 Health Social inclusion

112 is one of the most dialed phone numbers in Georgia. In 2013 alone, over eight million emergency calls were made to this national response hotline. Their website lists emergency services available for children, a video tour, and frequently asked questions for those who may need immediate help. They provide everything for everyone – except… Read more »

Moldova post-2015: How are we getting ready?

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Filed under: Development Social innovation

Some time ago, in the first round of the national post-2015 consultations, citizens in Moldova told us about their aspirations. They spoke of finding decent work, wanting better social protection, and having more accountable governance. This will be all the more challenging in a world where rising energy and food prices, climate-related threats, emigration, and… Read more »