You’ve got mail: One Moldovan mayor’s new slogan

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Filed under: Central Asia Governance Social inclusion Social innovation

Larga is one of the 60 communities that UNDP in Moldova is supporting to become a model of democratic local governance. For us, this means finding ways to get citizens engaged in local affairs, a major challenge in rural communities in Moldova. One way that we’ve tried to intervene is in challenging our mayors to… Read more »

Finding a job’s a full-time job: Dispatch from Moldova’s SYSLAB

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Filed under: Development Poverty Social inclusion

I recently had a chance to check out one of the SYSLAB Centres in Moldova. SYSLAB works with people who have been unemployed for a long term, returning immigrants, and recent graduates who may lack relevant work experience. It may seem simple at first glance, but I’ve found that what SYSLAB actually offers is a… Read more »

Moldova has talent- and MiLab knows how to use it!

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Filed under: Development 2.0 Social innovation

As UN Resident Coordinator and UNDP Representative in the Republic of Moldova, I saw my central role as helping the country accelerate its development path to deliver concrete results for all parts of the population. The UN’s work focused on this goal at two levels: helping counterparts fast-track policy reforms, and enabling institutions to respond… Read more »

What does it take? From resisting to embedding innovation

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Filed under: Development 2.0 Social innovation

Colleagues of mine from MiLab recently shared our experience redesigning the material aid service in village of Ciuciuleni. Working in a local development programme aimed at improving governance in Moldova, I have the opportunity to interact directly with local authorities nearly every single day. This has helped me realize how they initially perceived social innovation: something related to… Read more »

A journey with a map: Service redesign in Moldova

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Filed under: Development 2.0 Social innovation

The notion that good service is a service co-designed with the user is not news. However, for many in Moldova, a majority of public services in Moldova remain totally bureaucratic and alien. In an attempt to change this, MiLab is working alongside colleagues form UNDP’s Local Development Programme to help local authorities in the village of Ciuciuleni… Read more »

MiLab meets MindLab: Redesigning public services in Moldova

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Filed under: Development 2.0 Governance Guest posts Social innovation

I find nothing more interesting in my work in the public sector than pioneering a new approach to an old problem. In 2014, UNDP in Moldova and Moldova e-Government Center jointly launched the Moldova Social Innovation Hub – or “MiLab” for short. We also initiated our first project – a pilot focusing on applying design… Read more »

Moldova post-2015: Understanding the complexity

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Filed under: Development 2.0 Social inclusion Social innovation

We recently blogged about how we are planning with citizens to improve the institutions Moldova will need in the post-2015 future. Now, we want to look into the main challenges and impacts as seen by the participants in the survey we conducted using Futurescaper. In the three weeks it was live, Futurescaper brought a new… Read more »

Moldova’s innovation hub: Changing the way we police

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Filed under: Development 2.0 Social innovation

It all started with the renovation of a police station in Chișinău. The question: Why don’t we redesign the space from the perspective of both provider (police) and user (community)? At that moment, neither we, nor our partners from the municipal police department, could have imagined what that would entail. We soon realized that changing the… Read more »