Come co-design with Georgia’s new Innovative Service Lab!

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Filed under: Development Governance Guest posts Social innovation

Reinventing public services has to start with the user. Only by incremental experiments, with an eye on effectiveness and putting the end-users at the heart of the design process, can we truly hope to transform public services to meet our citizens’ needs. Transforming public services to meet the true expectations of the citizens and create… Read more »

Georgia: Capturing the story

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Filed under: Other Social innovation

I work on reconciliation issues in Georgia, on the kinds of things that affect people’s lives directly. It’s a job I love and more often than not, one that comes home with me. I remember when I first heard the buzz around “innovation” at UNDP – I was unimpressed. It sounded like a shiny, new… Read more »

Moldova’s innovation hub: Changing the way we police

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Filed under: Development 2.0 Social innovation

It all started with the renovation of a police station in Chișinău. The question: Why don’t we redesign the space from the perspective of both provider (police) and user (community)? At that moment, neither we, nor our partners from the municipal police department, could have imagined what that would entail. We soon realized that changing the… Read more »

Dispatch from Montenegro: Step inside the MindLab

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Filed under: Development 2.0 Social innovation

It’s not the ‘what’ but the ‘why’ that intrigues Kit Lykketoft. As Deputy Director of MindLab Denmark, Kit’s work focuses on user involvement, cross-departmental cooperation, and innovation in the public sector. We met up with her in Podgorica, where she was giving the keynote speech to the audience gathered for UNDP’s global Shift week of innovation… Read more »

Moldova post-2015: How are we getting ready?

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Filed under: Development Social innovation

Some time ago, in the first round of the national post-2015 consultations, citizens in Moldova told us about their aspirations. They spoke of finding decent work, wanting better social protection, and having more accountable governance. This will be all the more challenging in a world where rising energy and food prices, climate-related threats, emigration, and… Read more »